Shipping Policy
WHAT IS THE SHIPPING AND DELIVERY TIME FRAME?
When placing your order please note the following normal delivery times for most products:
2-7 days business for most products and a maximum of 10 business days for limited few products.
If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process.
CAN I GET FREE SHIPPING WITH MY ORDER?
We always offer free shipping
Find answers to our most frequently asked questions.
What is the return policy?
We offer a 30-day return policy. Products must be unused, in original packaging. Contact our "Contact us" page with your order number for return authorization and instructions. Return shipping costs are the customer’s responsibility unless defective.
What are the shipping times?
Most products ship within 2-5 business days. Select items may take up to 7 business days. Delivery times vary by location, with tracking information provided via email upon shipment.
How long does it take to process and ship an order?
Orders are typically processed within 1–2 business days. Delivery usually takes 2-5 business days, depending on your region.
Can I track my order?
Absolutely. Once your order ships, you’ll receive an email with a tracking number so you can monitor your delivery status in real time on our "Track Order" page.
Is there a warranty?
Our showerheads come with a one-year limited warranty covering manufacturing defects. Contact us through our "Contact Us form with proof of purchase for repairs or replacements, subject to warranty terms and conditions.
How do I install the showerhead?
Our showerhead features a tool-free, universal fitting. Simply screw it onto most standard shower arms. No tools or adapters are needed, making setup quick and easy for anyone.
What if the product is defective?
If your product is defective, contact us on our "contact us" form within 30 days and we'll send you a brand new one.
Do the nozzles prevent clogging?
Yes, our anti-clog nozzles resist mineral buildup, ensuring consistent spray performance. They minimize maintenance needs, providing a reliable, high-pressure shower experience, even in areas with hard water.
We proudly ship across multiple regions with reliable courier partners. All orders are processed within 1–2 business days, with tracking details provided upon dispatch. Estimated delivery times may vary by location but generally range between 2-7 business days.
Returns & Satisfaction Guarantee
Your satisfaction is our priority. If you're not 100% happy with your purchase, we offer a hassle-free return policy within 30 days of delivery. Simply reach out to our support team, and we’ll assist you with return instructions or product exchanges. Products must be unused and in original condition to qualify for returns.
Our Policys
Privacy Policy
Privacy Policy
schwisteen.com is owned and managed by Schwisteen Team. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern schwisteen.com / schwisteen.com relationship with you in relation to this website. The term 'schwisteen.com' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
● The content of the pages of this website is for your general information and use only. It is subject to change without notice.
● Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
● Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
● This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to schwisteen.com are ++
● Acknowledged on the website.
● Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
● You may not create a link to this website from another website or document without schwisteen.com's prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States or regulatory authority within the country of the United States.
Cancellation Policy
schwisteen.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the operational team and the Operations team has initiated the process of assignment. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.
There is no cancellation of orders placed under the same day delivery category.
No cancellations are entertained for those products/services that the schwisteen.com marketing team has obtained on special discounts and offers on national occasions. These are limited occasion offers and therefore cancellations are not possible.
Refund Policy
When you buy our products/services, your purchase is covered by our 24 hours money back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund, subject to deductions for legal documents or services provided. To request a refund under this guarantee, you must contact us within the first 24 hours of your payment. Just send an email to support@schwisteen.com. We'll gladly refund you 100% of your fees within 24-72 hours of your refund request. Privacy Policy This privacy policy sets out how schwisteen.com uses and protects any information that you provide to schwisteen.com when you use this website. schwisteen.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement? schwisteen.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is revised and effective from
01/01/2017. What we collect: We may collect the following information
Name and Job title
Contact Information including email address & phone number
Demographic Information such as City, postcode, preferences and interests
Other Information relevant to service enquiry, customer surveys and/or offers
What we do with the information we gather we require this information to understand your needs and
provide you with a best service, and in particular for the following reasons:
● Internal record keeping.
● We may use the information to improve our products and services.
● We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
● From time to time, we may also use your information to contact you for feedback, market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your Personal Information you may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for promotional purposes. If such a box is not available, you may choose not to fill such a form. However, by submitting the filled enquiry form, you will be construed to have foregone your right and Company may choose to send promotional emails and materials from time to time.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. If there are any questions regarding this privacy policy you may contact us.
Returns & Refunds
Returns and Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@schwisteen.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@schwisteen.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too. We will always strive to provide the best customer service possible, do not hesitate to contact us at support@schwisteen.com.
Shipping Policy
Shipping Policy
WHAT IS THE SHIPPING AND DELIVERY TIME FRAME?
When placing your order please note the following normal delivery times for most products:
2-5 days business for most products and a maximum of 7 business days for limited few products.
If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process.
CAN I GET FREE SHIPPING WITH MY ORDER?
We always offer free shipping
No promotion code is required.
Terms of Service
Terms of Services
Domain Name: https://schwisteen.com
TERMS & CONDITIONS
This website is owned and managed by Schwisteen. By accessing and using the https://schwisteen.com web site, (the "Web Site"), you are agreeing to be legally bound by these Terms & Conditions. The terms "you" and "User" refer to anyone who accesses the Web Site. As you browse through the website and Schwisteen sites you may access other websites that are subject to different terms of use. When you use those sites, you will be legally bound by the specific terms of use posted on such sites. If there is a conflict between these Terms & Conditions and the other terms and conditions, the other terms & conditions will govern with respect to use of such pages. Schwisteen may change these Terms & Conditions at any time without notice. Changes will be posted on the website under "Terms & Conditions". Your use of the Web Site after any changes have been posted will constitute your agreement to the modified Terms & Conditions and all of the changes. Therefore, you should read these Terms & Conditions from time to time for changes.
1) USE OF THE WEB SITE
Schwisteen hereby grants you a non-exclusive, non-transferable, limited license to access and use the Web Site for the fees, if applicable, and under the terms set forth below. The Web Site and the content, including, but not limited to, text, data, reports, opinions, images, photos, graphics, graphs, charts, animations and video (the "Content"), displayed on the Web Site, may be used only for your personal and non-commercial use. Except as otherwise permitted under these Terms & Conditions, you agree not to copy, reproduce, modify, create derivative works from, or store any Content, in whole or in part, from the Web Site or to display, perform, publish, distribute, transmit, broadcast or circulate any Content to anyone, or for any commercial purpose, without the express prior written consent of Schwisteen The Content is the exclusive property of Schwisteen or its licensors, and is protected by copyright and other intellectual property laws. All trade names, trademarks, service marks and other product and service names and logos on the Web Site and within the Content are proprietary to their respective owners and are protected by applicable trademark and copyright laws. Any of the trademarks, service marks or logos (collectively, the "Marks") displayed on the Web Site may be registered or unregistered marks of Schwisteen or others. Nothing contained on this Web Site should be construed as granting any license or right to use any of the Marks displayed on the Web Site without the express written permission of Schwisteen or a third-party owner of such Marks. Any unauthorized uses of the Marks or any other Content are strictly prohibited. To request permission to use any Content or other Schwisteen material, please contact Schwisteen at support@schwisteen.com you may not use the Web Site for any unlawful purpose. You shall honor all reasonable requests by the website to protect Schwisteen proprietary interests in the website.
2) REGISTRATION
As part of the registration process, you must select a username and password and provide the website with accurate, complete, and updated information. Failure to do so constitutes a breach of this Agreement, which may result in immediate termination of your access.
3) LIMITATION OF LIABILITY
You are entirely liable for activities conducted by you in connection with your browsing and use of the Web Site. If you are dissatisfied with the Content or the Web Site or with these Terms of Use, your sole and exclusive remedy is to stop using the Content and the Web Site. The website will not pay you any damages in connection with your browsing or use of the Web Due to the number of sources from which the Content is obtained and the potential hazards of electronic distribution, there may be delays, omissions or inaccuracies in such Content and the Web Site. THE CONTENT AND THE WEB SITE ARE PROVIDED "AS IS", WITHOUT ANY WARRANTIES. NEITHER THE WEBSITE NOR Schwisteen MAKES ANY GUARANTEES OR WARRANTIES AS TO THE ACCURACY, COMPLETENESS, TIMELINESS OR CURRENTNESS OF OR RESULTS TO BE OBTAINED FROM, ACCESSING AND USING THE WEB SITE, THE WEB SITE'S OWN CONTENT, THE OTHER CONTENT, NOR ANY MATERIAL THAT CAN BE ACCESSED (VIA A DIRECT OR INDIRECT HYPERLINK OR OTHERWISE) THROUGH THE WEB SITE. THE WEBSITE HEREBY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AND OF NONINFRINGEMENT. NEITHER THE WEBSITE NOR Schwisteen SHALL BE LIABLE TO THE USER OR ANYONE ELSE FOR ANY INACCURACY, DELAY, INTERRUPTION IN SERVICE, ERROR OR OMISSION, REGARDLESS OF CAUSE, OR FOR ANY DAMAGES RESULTING THEREFROM. IN NO EVENT WILL THE WEBSITE, Schwisteen NOR ANY OF THEIR THIRD-PARTY LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST TIME, LOST MONEY, LOST PROFITS OR GOODWILL, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SUCH DAMAGES ARE FORESEEN OR UNFORESEEN WITH RESPECT TO ANY USE OF THE WEB SITE. NEITHER THE WEBSITE NOR ANY OF ITS AFFILIATES, AGENTS OR LICENSORS WILL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY RESULTING FROM USE OF THE WEB SITE, IN WHOLE OR PART, WHETHER CAUSED BY NEGLIGENCE, CONTINGENCIES BEYOND ITS CONTROL IN PROCURING, COMPILING, INTERPRETING, REPORTING OR DELIVERING THE WEB SITE AND ANY CONTENT AT THE WEB SITE OR OTHERWISE. IN NO EVENT WILL THE WEBSITE, ITS AFFILIATES, AGENTS OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON SUCH CONTENT OR THE WEB SITE. The website assumes no responsibility for the use of third-party software on the website and shall have no liability whatsoever to any person or entity for the accuracy or completeness of any outcome generated by such software.
4) LINKS TO OTHER WEBSITES
You may, through hypertext or other computer links, gain access to web sites operated by persons other than the website Such hyperlinks are provided for your reference and convenience only, and are the exclusive responsibility of such web sites owners. You agree that the website is not responsible for the content or operation of such web sites, and that the website shall have no liability to you or any other person or entity for the use of third-party web sites. Except as described below, a hyperlink from this Web Site to another web site does not imply or mean that the website endorses the content on that web site or the operator or operations of that site. You are solely responsible for determining the extent to which you may use any content at any other web sites to which you link from the Website.
5) THE USER'S CONTENT
The User grants to Schwisteen the non-exclusive right to use all material entered into the Web site by the User (other than third-party material transmitted through private electronic mail) in any of the Schwisteen print or electronic publications ("Other Content"). Users entering material into the Website are responsible for the Other Content. Neither the website nor Schwisteen has any responsibility for Other Content, including the content of any messages or information posted by Users or others, or for the content of information accessible via direct or indirect hyperlinks from the Web Site. However, the website retains the right, which it may or may not exercise in its sole discretion, to review, edit, or delete Other Content that the website deems to be illegal, offensive, or otherwise inappropriate. You may not input or distribute any material through the Web Site that is promotional in nature, including solicitations for funds or business, without the prior written authorization of the website. The User agrees to indemnify the website and Schwisteen from all damages, liabilities, costs, charges and expenses, including reasonable attorneys' fees, that the website, Schwisteen, their affiliates, employees, and authorized representatives may incur as a result of either:
(i) the User's breach of this Agreement; or
(ii) material entered into the Web site with the use of the User's screen name or password.
6) PAYMENTS, CANCELLATION & REFUNDS
All information, reports, content and access rights purchased on the website are non-refundable. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time. Order once processed cannot be canceled.
7) ADDITIONAL LEGAL TERMS
This Agreement will continue until terminated by either or you. Either party can terminate the Agreement by notifying the other party by telephone or electronic mail of the decision to terminate. Schwisteen may discontinue or change the Web Site or its availability to you, at any time. This Agreement constitutes the entire agreement between the parties relating to Web site and supersedes any and all other agreements, oral or in writing, with respect to the Web Site. The failure of the website to insist upon strict compliance with any term of this Agreement shall not be construed as a waiver with regard to any subsequent failure to comply with such term or provision. This Agreement is personal to you, and you may not assign your rights or obligations to anyone. If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. This Agreement, your rights and obligations, and all actions contemplated by this Agreement shall be governed by the laws of United States and subject to jurisdiction of courts of California, as if the Agreement was a contract wholly entered into and wholly performed within California, and any litigation related to this Agreement shall be brought exclusively in the courts of California. All rights not expressly granted herein are reserved.
8) ANTI-HACKING PROVISION
You expressly agree not to use this Web Site in any manner or for any purpose that is prohibited by these terms and conditions. In addition, you expressly agree not to: (1) use the Web Site for any purpose that is prohibited by any law or regulation, or to facilitate the violation of any law or regulation; (2) use or attempt to use any "deep-link," "scraper," "robot," "bot," "spider," "data mining," "computer code" or any other automated device, program, tool, algorithm, process or methodology or manual process having similar processes or functionality, to access, ac-quire, copy, or monitor any portion of the Web Site or any data or content found on or accessed through the Web Site without prior express written consent; (3) obtain or attempt to obtain through any means any materials or information on the Web Site that have not been intentionally made publicly available either by their public display on the Web Site or through their accessibility by a visible link on the Web Site; (4) in any way bypass or circumvent any other measure employed to limit or pre-vent access to the Web Site or its content; (5) violate the security of the Web Site or attempt to gain unauthorized access to the Web Site, data, materials, information, computer systems or networks connected to any server associated with this Web Site, through hacking, password mining or any other means; (6) interfere or attempt to interfere with the proper working of the Web Site or any activities conducted on or through the Web Site, including accessing any data, content or other information prior to the time that it is intended to be available to the public on the Web Site; (7) take or attempt any action that, in the sole discretion of this Web Site's operators, imposes or may impose an unreasonable or disproportionately large load or burden on the Web Site or such operation's infrastructure.